7 calls to 082111, 2 TLS and phone was blocked

Ive been a client of vodacom for many years but I must say the the service I received on the 17 Feb 2015 was shocking.<br> I switch off my data every evening since I received an unexpected bill a couple of months ago<br> Since then I have requested a call limit. To my surprise I received an sms advising that I reached 70% immediately I purchased a bundle and call to increase the amount as my hinge was broken into and needed to make calls. <br> To my surprise when I put the phone down it was soft locked. It took 7 calls and 5 HOURS on the phone with vodacom to get the correct answer. To date im still not happy and thinking of chancing all our contracts which our household holds 5 to MTN. <br> <br> On the day I couldn't call anyone to advise not even my husband. I screamed, cried explain and not one of the agents offered to call my husband to advise that I needed to talk to him. I had a 2 month and a 2 year old baby and now one even offered to call someone while they try and get the phone unlocked.. all that they worry about is you to answer verification questions before they even look at your account. <br> <br> I AM TOTALLY DISCUSSTED AND THIS WILL NOT END HERE.