7-14 days for someone to phone you back regarding a problem
I urgently need to speak to the Network department regarding an ongoing problem with signal that I have. I have issues the past two years and the last time I spoke to them they stated that if I want to cancel the contract they will assist me. I need to cancel the contract because I CANNOT use the data, because of signal issues. How can I cancel the contract if I must wait 7 - 14 days for them to phone me back and the Network department is the only people that can assist me? I have no words.
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Vodacom's replyOfficial
23 Nov 2018, 10:01 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Nov 2018, 10:01
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
27 Nov 2018, 09:30I am still waiting for someone to phone me!!! I have no words to describe my disappointment.
's update27 Nov 2018, 09:30
Reviewer Update
I am still waiting for someone to phone me!!! I have no words to describe my disappointment.
's updateReviewer Update
27 Nov 2018, 16:02And I am still waiting for someone to phone me!!!
's update27 Nov 2018, 16:02
Reviewer Update
And I am still waiting for someone to phone me!!!