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Jacques S

1 reviews | Active since Aug 2010

31 Aug 2016, 14:49

6th day, Vodacom data modem not fixed yet

<p> </p> <p>Since Friday 26 August, my wi-fi data modem connects, but no web pages (HTTP) or email works. On web pages the return result is "Unable to connect".<br />There is nothing wrong with my system - I went to my workplace, and through our campus network everything works fine.</p> <p>I tried to get hold of you through your call center on several days, but it is impossible to get any service through that channel.</p> <p>I managed to find a support email address, and reported the problem on Monday, and received an automatic reply, as well as one that the technical team will investigate.</p> <p>This is the 6th day that I have nto been able to wor****</p>

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Replies (1)
Vodacom
Vodacom's reply31 Aug 2016, 15:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team