6G lost today

My account was locked for at least two weeks after my account reached R5600. The previous two months my account was R2524 and R2576. From November to Dec my account was on average R130 per month. When I complained to Vodacom on 23 Aug via Hello Peter the Vodacom consultant told me the problem was that Microsoft was the culprit in that they downloaded Windows 10. That was a lie as my operating system right now is still Windows 8.1.<br> This morning I received an SMS that the the 1G data i bought three weeks ago as well as the upgrade to 5G data is active. A few minutes ago I received a SMS that I don't have any data left.<br> <br> I insist on a detailed report from July to date as to how my data was used and a full credit else I will seek legal assistance .