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Oniccah M

1 reviews | Active since May 2023

07 May 2026, 21:59

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Dear Vodacom

Please tell me why am getting emails and calls from MBD saying that am owing your store, whilst your employees three years back they sold me a product that is different from what I asked for and cancelled the contract the following day whilst they deducted the money for the application, now please explain why am owing R 1,839.46, whilst the consultant product knowledge was poor, only when I returned the sim one of the colleague stated that sim does not work in a mobile phone but a home router whilst I need a data sim for my phone which I explained and was told to insert the sim in my phone after a few hours, I was already home by the time and it did not work but managed to return to the store the following day to cancel as it's not what I intended the sim for and was told that the contract is cancelled!!!

0
Replies (1)
Vodacom
Vodacom's reply08 May 2026, 07:56
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team