6days and counting sim swop...

My tablet was ****** on Wednesday early afternoon, I then went to the tygervalley store to block the tablet and do a sim swap. The response I received from them was that it will take 24hours to do, which was fine with me. Until Friday evening...I called to the Vodacom call centre to confirm that the sim swop was done, only to find out that it’s not done. I then drove to canal walk at 20:30 hoping to get my sim swop sorted and yet again NOTHING. Saturday Morning I was back in tygervalley centre. I spoke the manager and informed them I need the number available as I use the number for work. They then "sent" an email and confirming it should be sorted by end of the day...yet NOTHING...its Monday morning and to my understanding a sim swop now takes 6 days and counting...I would like to know am I being treated like this because my number went from contract to prepaid ? Am I no longer a client that needs to be served properly? Am I not worth being a client anymore?