pM
pamela M

1 reviews | Active since Jul 2015

04 Jun 2025, 09:22

*********** ******

If you are thinking of getting vodacom fibre, please reconsider! They claim to increase line speed yet it becomes slower with each price increase. They make you pay more than the actual agreement, i have been transferred from one consultant to another with many promises to call me back and sort out my billing issues but it never happens. Instead they threatened to have my account flagged on my credit report which they did while we were still trying to sort out their erroneous billing. It's been months of me trying to sort this out without Vodacom meeting me as a customer half way.

If have other service providers, please steer clear of Vodacom to avoid frustrations and continuous buffering during your meetings. It's not worth it!!!

0
Replies (1)
Vodacom
Vodacom's reply04 Jun 2025, 09:49
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team