*****

I went to claim on my Voda sure, I found out Mercy Sedile *****ulently change my plan and charges. The replacement value (plan) is ( R10000-R15 000) at R200.00 excl now Mercy changed it to R8500 ( was told by Lovedalia Mafikane that is the pre-owned phone and she was defensive ) , which is not supposed to be like that , when I took insurance my phone was new , wow it does end there , there premium is now R 230.00. Mercy even changed my RED 600MB 50min to RED 700MB. THIS IS ***** ........ I want a phone to the value between 10 000 to 15000 as initially agreed on.