TX
Triump X
1 reviews | Active since Oct 2019
08 Nov 2019, 09:18
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Hi,i purchased vodacom whatsapp ticket,but failed to work on my phone,i called 4 vodacom consultants who failed to help me,one of them who is Monika said to me vodacom will only help me when whatsapp ticket has been expired,i asked him that do u mean i should buy another data while whatsapp ticket data is still hanging on my account?She then told me that she won't help me unless if i wait until that whatsapp ticket expired,her advice left me with a coma,because it was not fair to me.
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Vodacom's replyOfficial
08 Nov 2019, 09:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2019, 09:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Nov 2019, 11:49 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply08 Nov 2019, 11:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team