1 reviews | Active since Oct 2016

03 Oct 2016, 14:44

64 Days and Counting

<p>0n 01 Aug i was double charged for a device when i upgraded. I have been trying to get my refund Since. Apparently it takes 7-14 days to click 'pay'. It would be quicker for me to drive there, or get a ***eon to deliver my money. Bad service from the get go. I just want what is mine, and it wasnt even my error in the first place! So, now we play the waiting game.............</p>

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Replies (1)
Vodacom
Vodacom's reply03 Oct 2016, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team