DF
Deon F

1 reviews | Active since Sept 2009

24 Jan 2025, 10:41

60x increase for out of bundle roaming rates - ********

I recently went to Namibia and was using one of their roaming packages (R349 for 5gb). When this bundle expired, they started charging me out of bundle rates. I figured, okay, now that I'm out of bundle it will likely be 3 to 5 times the price. It can't be that bad, can it?

Boy, was I in for a surprise. After checking my itemised billing, I was able to calculate the following: In bundle rate: R0.07 per mb, R69.8 per gb Out of bundle rate: R4.24 per mb, R4245 per gb

This is a 6000% increase, which is absolutely ridiculous. Sixty times the in-bundle rate.

I can understand a 500% (5x) increase (R0.35 per mb, R350 per gb), but a 6000% (60x) increase is just exploitation of the consumer and quite likely, in violation of the Consumer Protection Act.

Having been a loyal Vodacom subscriber for over 25 years, I will be closing my account and taking my business elsewhere. Additionally, I will also be contacting ICASA if this exorbitant/ridiculous situation is not rectified asap.

0
Replies (1)
Vodacom
Vodacom's reply24 Jan 2025, 12:17
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team