1 reviews | Active since Jun 2017

30 Jun 2017, 20:20

>60 minute nightmare!! *********** Systems on a new level

<p>A simple request to the call center to upgrade my package.... lead to more than 60 minutes of run around and STILL NO RESOLUTION!!! </p> <p> </p> <p>A remarkable farce VODACOM - try spend more money on your systems and people and less on your terrible marketing. Maybe you'll be able to satisfy customers better. </p> <p> </p> <p>I will be shopping around for networks.... wish customer service was more important to you... </p>

0
Replies (2)
Vodacom
Vodacom's reply01 Jul 2017, 06:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Jul 2017, 17:00
Official

Good Day

Kindly note that feedback has been emailed to you.

Regards

Dc