KC
Kevin C

1 reviews | Active since Dec 2010

11 Aug 2017, 13:28

60 days later, No feedback on area without Network

<p>I called Vodacom on the 7th June 2017 regarding no network in my area. I was promised that someone would contact me to come and install a booster of some sort. I was given a ref number 1- ********** ********** . Its now been almost 60 days since I called and I have still to get a call or a visit to install the booster as promised. I called Yesterday and spent 24 minutes going from department to department until I spoke to a helpful lady in the Corporate department. She contacted the network department, who apparently don’t deal directly with the customers. She said that they promised to call me today to sort this out. Its now 13h20 and still no call. MTN and Cell C have great network coverage in my area.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply11 Aug 2017, 15:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team