6 Years "Valued" Customer. ENOUGH IS ENOUGH

<p>A MUST read to potential customers and existing customers looking to leave <br />I've been a "valued" customer of Vodacom for 6 years. Yes 6 years. For every 1 good experience, i had at least 10 bad experiences and this one is where I finally draw the line.</p> <p>I have 4 Vodacom lines with a monthly business contribution of R1500+.</p> <p>1 of my lines ended January, i was considering upgrading but due to no stock and no feedback after 3 weeks, I decided to LAPSE the contract and go to prepaid. That was NEVER done and I ended up paying February, March for the phone still after I cancelled it again and again. No Efficiency</p> <p>2. I opened a new contact last year and gave instruction to use a prepaid nr of mine to load the contract on, once again vodacom just did whatever they want.</p> <p>3. Due to unresolved issues, I refused to pay Vodacom the monthly premium until it's resolved. This whole week emails has been going up and down, they are unable to give my issues to one person to resolve, instead i need to explain myself to 4 different people every time.</p> <p>Without warning Vodacom suspended my lines today. I could not receive calls and also not make calls. I have tried numerous times to phone and try correct, 20 minutes wasted on the line with no results, rude customer agents, tried to explain to the billing department my situation and was told "your line will be activated once you've paid". This was after i went online and resubmitted the payment to be debited.</p> <p>Then i tried again to phone the customer care just after 10 to ask to reinstate my lines, which was terrible because the lady was irritated before answering any questions, i even asked how are you, her answer was "good, how can i help" in a rude manner.</p> <p>Line cut out. I was in an emergency situation where i was unable to get hold of anyone. I was in a panic state and stranded.</p> <p>Thank you once again Vodacom. I'll share my wonderful 6 years service stories with all friends and their friends and their friends. </p>