JS
Jody S

1 reviews | Active since May 2011

14 Jul 2015, 15:39

6 Years later and still on EDGE signal

We have been living in East London, Winterstrand/ Southcoast area for 6 years and in that time we have expressed our dissatisfaction to Vodacom a number of times as my entire family has LTE compatible handsets but only get as much as a 3G signal (if we lucky). Vodacom has promised us that they will be upgrading the tower which is in close proximity to our property a few times but nothing came from that. A 3G booster was installed which has not helped us much resulting in technicians coming out to adjust and fiddle with it to increase strength. <br> <br> I find this highly frustrating and have now reached a point where I am seriously thinking or porting to a network which will provide me with a solution. My average spend on my contracts runs into thousands of rands with Vodacome every month and with running my business from home I find it highly frustrating not being able to hear clients and having calls cut. there are days where I receive no emails as I have a vodamail account and can only connect with my \3G"****le resulting in loss of business and dissatisfied clients. This is my last attempt as I am really fed up with this problem."""

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Replies (1)
Vodacom
Vodacom's reply15 Jul 2015, 10:56
Official
Hello jsport,

Thank you making us aware of your complaint.

We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Please note that we will make contact with you in due course to assist with your query.

Regards
Consumer Website Team