1 reviews | Active since Jan 2017

28 Jan 2017, 17:20

6 years down the drain...

<p>I sent my Huawei Mate 8 in because my screen started lifting and was told i had to wait 14 work days to get it back (3 weeks) which I was fine with. After threr weeks i phoned to ask when i could get it back and was told by a rude consultant that my i have been given a R9000 credit (my phone costs R14500) and i could go pick a new phone of that worth. I was not happy with that and asked if i could just have my phone back so i could take it to a local shop that would fix it and was told that i won't be getting my phone back. I will be switching to cell C who offered to buy out my contract. </p>

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Replies (1)
Vodacom
Vodacom's reply29 Jan 2017, 07:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,