6 weeks without any help

I reported ***** on my account on the 21st of July 2015. Since then it has been 6 weeks and Vodacom still haven't stopped my contract, corrected their mistake or even responded to any communication to them. The only response I got was when I reported Vodacom a week ago on Hellopeter. I responded to the email I received from Vodacom and not a word since.<br> <br> I have sent through my copy of ID and affidavit 4 times now. I have been at the Vodacom shop in Secunda three times and in Potch once. I have called Vodacom 17 times and emailed them 3 times. This is now my second Hellopeter complaint. Apparently Vodacom sent an sms to the number in question, although it obvious that I cannot read an sms sent to a number on which the ***** was committed and when someone else is walking around with the phone.<br> <br> I have been a client of Vodacom for the last 10 years without failing to make a single payment or cause Vodoacom any grievances, yet I am treated with complete indifference.<br> <br> I am considering taking legal action against Vodacom for the allowing the ***** to ensue, disregarding my complaints and neglecting to communicate or respond despite my continuous effort to try and resolve the problem