6 weeks waiting without feedback

on 17/08/2017 I app**** for an upgrade on a Ipad data contract, I was promised it will arrive on 22/08/2017. On the 22/08/2017 arriving at the Vodacom Secunda shop I was told my Ipad is on backorder suddenly, and said maybe 2 weeks, today 29/09/2017 is 6 weeks to be exact and they arrogantly told me if I have to wait 2 years I have to wait 2 years it is out of their hands, system says on back order. Told me again, come back in 3 weeks and find out if we have stock. They don't ask head office what is going on, and what they can tell the customer. I bought Ipad accessories Worth R700, and wanted to return for a refund and cancel my contract, and they didn't want to do that either. Don't know why I am loyal towards Vodacom, because they certainly doesn't make me feel like a customer. Lwande is the name of the consultant. As an extra on the day I wanted to upgrade he persuaded me with his sweet talk to take a data contract on top of the Ipad contract, and was he not clever.....