1 reviews | Active since Dec 2015
6 weeks of to and fro from Vodacom and no WIFI connectivity
It’s been 6 weeks of to and fro with Vodacom, first router, then SIM swop, numerous calls, visits to the shop but no assistance. 6 weeks is f no connectivity, no TV and kids struggling with connection for their homework.
In those 6 weeks, I am paying for a service that we are not receiving.
Spoke to Priyen Gounden at Vodacom Repairs- Umhlanga Ridge. We left the router, it’s the 3rd time we are in that shop over the last 3-4 weeks with no assistance to our challenge. Job number: ***1 Current job card: ***1
I want my money for the 6 weeks that I have not received the service. And still don’t have. I got told that they don’t know when it will be resolved, the router needs to go to head office in Johannesburg and they have a challenge with this supplier for the router. How is that my problem as the customer, I contracted for connectivity not Vodacom problems.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Funny enough this is for mother, no connectivity for more than a month. On my side, I haven’t had fibre for 2 weeks and no feedback from you. Every time I call you are escalating and no resolution time.
Two services in two different cities that I am paying for but no connectivity on both and no assistance.
Your customer service is terrible and will be migrating my services to other service providers.
Funny enough this is for mother, no connectivity for more than a month. On my side, I haven’t had fibre for 2 weeks and no feedback from you. Every time I call you are escalating and no resolution time.
Two services in two different cities that I am paying for but no connectivity on both and no assistance.
Your customer service is terrible and will be migrating my services to other service providers.