6 weeks of no success and non working phone!

<p>End of Nov 2016 I changed my Red Advantage package to pre-paid because I wanted to move my contract to Cell C. After Vodacom changed it for me, I was convinced to stay with Vodacom. So they should have just given me a new Red Advantage contract on my nr. After they load on the system my nr suddenly didn't work. For 3 and half weeks my nr didn’t exist. I have a business and need to do payments, but with a cell nr that doesn’t exist I can’t get my confirmation sms's to pay accounts. What a mess!!!!</p> <p>Then they got my nr back on pre-paid and it work again. But now al the calls that come in show UNKNOWN. I am in a medical practice, using my phone for work. I have missed calls on my phone but I can't phone back anybody as the nr just say UNKNOWN.</p> <p>The Vodashop in town has cancelled and loaded the contract 4x times, but still it doesn't work. The Vodashop has sent numerous e-mails to Vodacom SA to fix the problem, but get no responds. </p> <p>The guy at Vodashop is a nervous wreck as he is trying everything in his power to fix my phone, but from Vodacom's side there is just NO support!!!! </p> <p>This is really pathetic x100. How can a large company like that, in 6 weeks don't have the competency to fix a problem like this? </p> <p>In this time my husband’s been in a serious motor accident and I have 2 children under 3 years and had to travel to Bloemfontein where he was in hospital without any phone that work.</p> <p>It seems that I just have to move to another service provider, as Vodacom don't have the s****s to sort out this problem.</p>