6 weeks of excuses

<p>My numbers were deleted from the Vodacom network. I was advised to submit reactivation documents along with id and bank statements.</p> <p>the docs were sent from a vodashop and got a ref no. I was advised it would take 7 days.</p> <p>i called Vodacom and they advised the docs were incorrect and would need to buy new SIM cards and resubmit.</p> <p>i did so and got a new ref no and called after 7 days just to hear that the docs were not complete.</p> <p>i went back to the vodashop and sent all the docs through AGAIN.</p> <p>i then call Vodacom again after 7 days and was told that the docs were incomplete.</p> <p>i have now sent through the docs 7 times, asked if I could rather bring the docs to their offices directly and was told NO.</p> <p> </p> <p>i posted a complaint on hello Peter on 3december 2016 and got a reply from Vodacom that an agent would contact me..I have heard nothing since, NO call or correspondence what so ever..</p> <p>i called Vodacom today again and after hanging on for 30 minutes the lady simply says "sorry your numbers have been deleted and recycled and cannot give you your number back" and then she drops the call..</p> <p> </p> <p>i am am so desperate for my numbers as I am reliant on them for business..</p> <p>i am now stuck and don't know what to do..</p> <p>furthermore, I have been a loyal client of Vodacom for more than 20 years and this is the thanks you I get..I have had more than 10 contracts with Vodacom at 1 time and have 5 at present and they just do nothing but promise and lie and drop calls on me..</p> <p> </p> <p>please as advise what I could or should do??</p>