6 weeks and still no delivery

Item: Vodacom
Rating: 1
Author: Nicole P

I got a contact in November , a sim contract with a Xiaomi phone. Six weeks later and still no phone. Delivery has failed twice. Apparently after the third try the contract will be cancelled. It's not my fault. First time they entered in the address wrong. Apparently I live in the eastern cape. I have never waited so long for a delivery. That after being a customer for 16 years!!!!!!!!!!!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Jan 2023, 14:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Jan 2023, 14:02

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Nicole P's updateReviewer Update

02 Jan 2023, 14:46

I received an email from Vodacom customer care, saying they getting TOBI to deal with it. I need to speak to a human... TOBI was zero help. I'm getting more annoyed as time goes on.

Nicole P's update02 Jan 2023, 14:46

Reviewer Update

I received an email from Vodacom customer care, saying they getting TOBI to deal with it. I need to speak to a human... TOBI was zero help. I'm getting more annoyed as time goes on.