1 reviews | Active since Dec 2015
6 Vodacom Shops - Poor Service
My Samsung's Battery stopped charging and I took it to:<br> <br> 1. Vodacom, Glen standing around for few minutes consultant eventually looked up from her cell and helped. Said techn not in, I must return. Returned after 20 min, Tech looked at phone referred me to Alberton for repairs.<br> 2. Vodacom Alberton, Mfunda Buthalezi could not help, asked if i can book in phone for repairs. No, referred me to Eastgate, Fourways or Mall of the South.<br> 3. Vodacom, Mall of the South (top floor), Gideon cannot assist referred me back to Alberton but suggested i go to Samsung shop perhaps they can assist. (Gideon was helpful)<br> 4. Samsumg, MOS could help but needed proof of purchase, suggest i go to Vodacom Shop, Grd floor MOS)<br> 5. Vodacom MOS, Gfloor, Ntabiseng said she cannot help referred me to Alberton. Asked her if she cannot help me or wont help me coz my details are on system. She printed wrong doc. I asked her to call Alberton and ask for docs to be mailed. She spoke to Amanda 3 x to email docs, Amanda ignored us, excuse busy with clients. Eventually after 40 min she printed doc<br> From 9:20 to 12, 16/02 i have been send around, costing time, petrol and parking. <br> TOTALLY UNACCEPTABLE
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Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
