6 November 2019

You guys really make it hard for someone to try and get assistance. First I got to a store and wait for the 2nd agent to waltz in at 9:30 when the store opens at 9 then when trying to get assistance I'm told I have to call to have my query resolved, here's where the fun begins. 1stly why have stores if we're gonna have to call anyway? How do you actually get through to the specific department without being cut off or just blindly transferred to another department. I'm trying to get a straight forward answer to a query as to why certain dates on my account have changed and with that being said I need have them changed to reflect correctly but no one seems to know exactly what I need to do. No one has been helpful at this stage and it's getting beyond frustrating.