6 months struggle to repair phone, and still phoneless

<p>I have been struggling for 6 months to just send in my cellphone for repair. I got a phone on a Vodacom contract, which after a year or so froze on the start up screen. When I wanted to send it in for repair at a vodacom store, they said I have to give a proof of purchase. So I contacted the store where I took out the contract, only to learn that they can't help, because my proof of purchase is not on their system (how is this possible) and after a few weeks of struggling, I decided to contact head office, who very friendely helped me etc, but after all the trouble I went through to send my proof of identity through to them etc and at least 5 telephone conversations later, no one seems to be able to send me a copy of my contract. Now, basically 6 months later, I'm still phoneless and still can't send in my phone to get repaired. In the meanwhile the waranty is also about to expire, but I (and obviously Vodacom) can't seem to do anything about it. Useless service...</p> <p> </p> <p> </p>