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thandeka M
1 reviews | Active since Jun 2011
06 Jan 2020, 12:36
6 months old phone broken
I got an iPhone 6s less than 7 months old from Vodacom and it is now not working. This has resulted in me not having a phone at all. I took the useless phone to Vodacom clearwater and they have booked it in for repairs which may take up to 3 weeks.
I am very disappointed after being a loyal customer this is what I get? Please suggest possible resolutions for this.
since I don't have a phone, you can contact me on my work number *** and ask for Thandeka. If I am not available please email me on *** and leave your details to call you back.
Repairs Job number : ***4 IMEI ***
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Replies (2)
Vodacom's replyOfficial
06 Jan 2020, 14:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply06 Jan 2020, 14:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
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thandeka M's updateReviewer Update
09 Jan 2020, 12:12I am still waiting for someone to call me. I have received a quotation of over R5000 to have your damaged phone replaced and apparently it was water damaged, My phone never ever fell in water so how come am I now paying for a replacement for something that did not even happen? I am stuck with a 48 months contract of a phone that I don't have?????????????????????????????????????
You will either cancel that contract with no penalties app**** or replace your damn phone. I will not pay R5000 for something i did not do!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
You will either cancel that contract with no penalties app**** or replace your damn phone. I will not pay R5000 for something i did not do!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
tM
thandeka M's update09 Jan 2020, 12:12
Reviewer Update
I am still waiting for someone to call me. I have received a quotation of over R5000 to have your damaged phone replaced and apparently it was water damaged, My phone never ever fell in water so how come am I now paying for a replacement for something that did not even happen? I am stuck with a 48 months contract of a phone that I don't have?????????????????????????????????????
You will either cancel that contract with no penalties app**** or replace your damn phone. I will not pay R5000 for something i did not do!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
You will either cancel that contract with no penalties app**** or replace your damn phone. I will not pay R5000 for something i did not do!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1