6 Months of VodaHell

<p>Since moving over to the new billing system in May I have just had pain after pain with my Vodacom contract. I have spoken to close to 20 Agents over the period from then to last Friday. I have had to cancel my debt order that I had running for over 15 years with Vodacom and currently have a data billing query of around R10 000 in process. My line services are suspended again due to problems in communication with contact centre agents. </p> <p> </p> <p>About 5 months ago I had a 5500 bill come through on my account. I queried the Data Billing and was credited 3000. 3 months later I got another bill of 8500 with the same odd billing where 0.0mb is the data usage and random amounts billed between 300 and 1400 displaying off my itemised billing. A month later another bill for 4000 came through with the same odd billing of 0.0mb with random amounts between 200 and 800 being billed. My latest first attempt on a query was rejected for my Oct and Nov billing citing the goodwill shown to me in July??? I have been to Walk-In Centres at Vodaworld where agents and their supervisors have not answered my query nor responded on emails. I get calls from subscriptions with arrangements suggesting they understand my problems yet the same evening my services get suspended. Dropped Calls in Contact Centres, No sync between billing and services, repeating the same challenges 20 times, promised call backs from supervisors with nothing happening, waiting for 20 min for a call centre agent to pick up my call…</p> <p>It’s so sad what’s happened to the service in this company over the past years. I am utterly disappointed and don’t trust this company any longer.</p> <p> </p>