1 reviews | Active since Oct 2014
6 months of Vodacom blocking and unblocking phone
I was *****ed on the 1st of March 2015 on my Vodacom Red advantage package. I have been a premium Vodacom customer for over 10 years and on the 1st of March this year there was ***** on my Vodacom Account for over R70 000. I went through all the avenues that Vodacom requested, Went to the police, Sent in Affidavits , did a sim swop etc etc. Every month since the incident, vodacom BLOCKS my account after my debit order goes off (I do pay the account but I do not pay for the ***** amount) and tells me that I am in the arrear for the amount that was *****. I explain every month that vodacom is still busy investigating. This month Vodacom has disconnected and blocked my network as usual, and now vodacom tells me that they cannot unblock the account until ***** has finalised the investigation. I cannot believe the shocking service after being such a loyal customer with an account exceeding R3000 for over 10 years, and I get treated like this. I have been to Vodaworld numerous times, spent in excess of 10 hours on phone calls to accounts and *****, have travelled extensively & cannot believe 6 months later I still have the same Issue. I am losing business & Vodacom will lose my business
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A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
