6 months of Horrid service and false promises

<p>To whom it may concern,</p> <p> </p> <p>Quite frankly I’m extremely irritated in the service I have been getting from Vodacom in the past 6 months. I have repeatedly tried to change a contract account from my mothers name and into mine. This is because I use the account, and would prefer the money to be debited from my account monthly rather then have to come into a store and physically pay this. I have been to 2 branches, filled out and dropped off 4 sets of forms, and been back to check up with the gateway branch a further 3 times. Everytime im told that I must leave my email address and they will get back to me. Not once has anyone contacted me. I then decided that since im not getting the services I need, I won’t. Obviously I was cut off, and when I explained my view it fell on deaf ears. I then went to pay the amount at gateway, I paid about 580 rand. The account was still not switched on after 48 hours, after having to get my mother to call, as its in her name because you are to useless to help me change it, they discovered that the man had charged me R 8.60 too little ( not my fault), but they switched it on. After complaining again that I wanted it in my name to avoid this and I was promised that someone would get back to me, still nothing. Now I recently went to Italy, put on my sms roaming ( which I did not receive a single sms whilst there, as it didn’t work) and when I returned I tried to turn it off, the ROAMOFF sms wasn’t allowed to send. After getting my mother to phone, you have stated that you wont turn it off until I settle the R8.60 and the current deficit. Why must I pay for a service like this. If im not contacted in order to change the contract to my name by months end I will be cancelling the contract and moving to MTN . This has been 6 months of absolutely horrid service and false promises.</p>