1 reviews | Active since Nov 2017
6 Months Later, Still Nothing!
It has been almost 6 months since I have cancelled my fibre with Vodacom, I cancelled on the 3rd of November 2017. However, Vodacom has not cancelled my fibre account but rather send me payment requests for a service that I don't use and continue to bill me monthly. After my last phone call to the ********** fibre call centre on the 12th of April 2018, the consultant by the name of Rika (whom I've spoken to before) said that she sent an email to the administrator who was dealing with my account. I have not heard back from her since. I have had enough of dealing with Vodacom's incompetence, this has gone on for far too long. Contact me.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
We truly regret taking note of your experience. A message has been sent to the FTTH Cancellations team for review and feedback. We have requested that they make contact with you to assist further.
We apologise for any inconvenience caused.
Regards
Moddy
Good day
We truly regret taking note of your experience. A message has been sent to the FTTH Cancellations team for review and feedback. We have requested that they make contact with you to assist further.
We apologise for any inconvenience caused.
Regards
Moddy