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Ramona W

1 reviews | Active since Apr 2018

09 Apr 2018, 11:37

6 months later and I am still awaiting a credit / refund

I contacted Vodacom in September 2017 and request to settle an cancel my contracts , contract was settled and cancelled and the was a credit due to me ,,, that I am still awaiting for to date. I was advised at that time that it would reflect in my account within 7 working days and it is now 6 months.

0
Replies (5)
Vodacom
Vodacom's reply09 Apr 2018, 12:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RW
Ramona W's update13 Apr 2018, 16:05
Reviewer Update
Unbelievable, not one call. I get 1 sms on the 09 April 2018 @ 14:44 advising that my query has been escalated with reference 1- ********** ********** and then another sms 10 April 2018 @ 11:32 advising that my reference has been closed. How was my query close without a resolution and I am still without my credit/refund. Extremely irate
Vodacom
Vodacom's reply16 Apr 2018, 07:27
Official

Dear Ramona

Sincere apologies for the delay.

Your refund was processed on 2018-04-10 and it usually take 7 - 14 working days to reflect in your bank account.

Kind Regards

DL

RW
Ramona W's update16 Apr 2018, 08:16
Reviewer Update
Good day I have been told this before. I will await the 7 - 14 working days to reflect in my bank account. Thank you Ramona
RW
Ramona W's update04 Apr 2019, 12:04
Reviewer Update
Good day , One year later and still no refund received. please advise which account it was transfered to.