1 reviews | Active since May 2016
6 months endless issues and problems from Vodacom and arrogant support and no call back or communication
<p>So after 6 months in the row with most disturbing attitude and arrogance from Vodacom. I have contacted them seeking help via customer care, social media, internal contact and guess what? They couldn't be bothered to call me or email me back after zillions of promises, And now they sent me a sms saying, a credit note has been passed without much of the reason why and compensation was promised for issues / errors constantly happening on their side. It is OK Vodacom ... Well played! I have reduced my bill from almost R2000 a month down to R300. It won't be long when my contract ends and it will be ZERO I will have to interact with you. Thanks for the last 16 years of customer service and your service has gone down from toilet stink now to sewerage stink. Well done! and Well done!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Oh holy... I am not holding my breathe for this. It has been ongoing for more than one month and no one bother to investigate your useless customer care department. Social media (especially your facebook team, bunch of jokers working there) , call centre, and even senior consultant. I was promised a call yesterday and nothing, and email a month ago and all I get is automated system telling me I owe you money! but there is money! from the start! and I guess I am going to get another... I am sorry... automated reply from you!
I want a manager to call me!
Oh holy... I am not holding my breathe for this. It has been ongoing for more than one month and no one bother to investigate your useless customer care department. Social media (especially your facebook team, bunch of jokers working there) , call centre, and even senior consultant. I was promised a call yesterday and nothing, and email a month ago and all I get is automated system telling me I owe you money! but there is money! from the start! and I guess I am going to get another... I am sorry... automated reply from you!
I want a manager to call me!
Here is to your amazing customer consultant - Keri-marie Johansson
Chat Conversation Start
1:38PM
Good day Brad, May we try to resolve your query?
It all depends on how you would like to resolve it
And which complaint are you responding to?
FAcebook, Hellopeter, Internal support or call centre?
Facebook, I do apologise for the inconvenience, Kindly provide me with your Id number and cellphone number so i can proceed with assisting you.
We could go through each complaint.
Short briefs will do.
You can give me a call rather? or you want me to type out all the contacts I have tried to make
and no one bother to get back to me?
my Vodacom number is ******X I am sure you can check on Eppix first before calling me
I would suggest you to check from August 2016 until now
and You will understand why I am so upset about your customer service
We only assist here. Our call centre is offline.
Well, check Eppix
I simply cannot reply everything to you on Facebook...
Why not? You logged your complaint here so you will get assistance here.
What is your name? Because I am not going to write a whole ESSAY... do you understand that I have wasted to much time with Vodacom for the last 6 months!
No, because I have logged compliants EVERYWHERE
Can you access your Eppix?
Keri-marie Johansson.
Hi Keri-Marie
Can you look into Eppix before we continue this conversation
from August until now
You mean our billing system?
Your log and everything
Everything is recorded on Eppix
Kindly provide me your id numver and Cell number as i have to do verification first.
Eppix remains as backbone of your system. Vodcom couldnt implement a new system around it back in the days
you can check my cell number
I am not going to bother to authentic on the daily basis...
I spoke to someone yesterday as well... after I did voice recognition. she still asked me to authentic which I refused
You will provide just those details and i will verify myself to you then. We won't ask you questions.
If you are here to help me... then I suggest you to look into the history and fami****ise yourself with my complaints with your company before you waste more of my time
Read above.
Kindly hold.
please read through all the notes... and I will be back in 10 mins
Can you like give short briefs very short.
Cause i see nothing on my system to be honest.
Absolutely nothing
I will try my best to assist you.
Kindly note i will do a security to confirm this conversation encrypted and safe. I will provide you with a few details, kindly confirm if i'm correct then we may proceed.
Is your Address : *********XX 7441
Bank: ******X
Have you been billed incorrectly?
to answer 2 of them yes
and how can you not see anything on the system?
It is IMPOSSIBLE... I have trails of emails and communications
and your call centre number is working
Can you take screenshots so i can work from there. But my supervisor advises me to refund those installments and and do the correct billing
No, ask your supervisor to call me
I am not going to take screen shot... and that is not the issue
Excuse me you won't tell me how to do my job.
I am going through your call centre
Excuse me... I will take this screen shot to send to vodacom to show you interact with customers
and your call centre is working
If you want to tell me then come sit behind my desk and sort it out
you are very rude
AND YOUR CALL CENTRE TOLD ME YOU ARE LYING
Here is to your amazing customer consultant - Keri-marie Johansson
Chat Conversation Start
1:38PM
Good day Brad, May we try to resolve your query?
It all depends on how you would like to resolve it
And which complaint are you responding to?
FAcebook, Hellopeter, Internal support or call centre?
Facebook, I do apologise for the inconvenience, Kindly provide me with your Id number and cellphone number so i can proceed with assisting you.
We could go through each complaint.
Short briefs will do.
You can give me a call rather? or you want me to type out all the contacts I have tried to make
and no one bother to get back to me?
my Vodacom number is ******X I am sure you can check on Eppix first before calling me
I would suggest you to check from August 2016 until now
and You will understand why I am so upset about your customer service
We only assist here. Our call centre is offline.
Well, check Eppix
I simply cannot reply everything to you on Facebook...
Why not? You logged your complaint here so you will get assistance here.
What is your name? Because I am not going to write a whole ESSAY... do you understand that I have wasted to much time with Vodacom for the last 6 months!
No, because I have logged compliants EVERYWHERE
Can you access your Eppix?
Keri-marie Johansson.
Hi Keri-Marie
Can you look into Eppix before we continue this conversation
from August until now
You mean our billing system?
Your log and everything
Everything is recorded on Eppix
Kindly provide me your id numver and Cell number as i have to do verification first.
Eppix remains as backbone of your system. Vodcom couldnt implement a new system around it back in the days
you can check my cell number
I am not going to bother to authentic on the daily basis...
I spoke to someone yesterday as well... after I did voice recognition. she still asked me to authentic which I refused
You will provide just those details and i will verify myself to you then. We won't ask you questions.
If you are here to help me... then I suggest you to look into the history and fami****ise yourself with my complaints with your company before you waste more of my time
Read above.
Kindly hold.
please read through all the notes... and I will be back in 10 mins
Can you like give short briefs very short.
Cause i see nothing on my system to be honest.
Absolutely nothing
I will try my best to assist you.
Kindly note i will do a security to confirm this conversation encrypted and safe. I will provide you with a few details, kindly confirm if i'm correct then we may proceed.
Is your Address : *********XX 7441
Bank: ******X
Have you been billed incorrectly?
to answer 2 of them yes
and how can you not see anything on the system?
It is IMPOSSIBLE... I have trails of emails and communications
and your call centre number is working
Can you take screenshots so i can work from there. But my supervisor advises me to refund those installments and and do the correct billing
No, ask your supervisor to call me
I am not going to take screen shot... and that is not the issue
Excuse me you won't tell me how to do my job.
I am going through your call centre
Excuse me... I will take this screen shot to send to vodacom to show you interact with customers
and your call centre is working
If you want to tell me then come sit behind my desk and sort it out
you are very rude
AND YOUR CALL CENTRE TOLD ME YOU ARE LYING
So again... Vodacom called me on Thursday and now I am stuck again at your useless and helpless call centre who have NO IDEA how to even check your system as they can see NOTHING! and now I am stuck here again for endless discussion fand these people have no clue what's going on... best customer support ever!
So again... Vodacom called me on Thursday and now I am stuck again at your useless and helpless call centre who have NO IDEA how to even check your system as they can see NOTHING! and now I am stuck here again for endless discussion fand these people have no clue what's going on... best customer support ever!
I wsh there is a ZERO or -5 for this
I wsh there is a ZERO or -5 for this