1 reviews | Active since Dec 2016

20 Dec 2016, 12:50

6 MONTHS AND STILL AWAITING .....

<p>SO IN jULY I'VE UPGRADED MY CONTRACT , HOWEVER I WAS PROMISED A GLASSES WITH THE CONTRACT , TILL TODAY I AM STILL WAITING !!!! I AM USUALLY NEVER THE ONE TO COMPLAIN BUT NOW I HAVE TOO , BECAUSE I AM UTTERLY DISGUSTED ... WHY DO FALSE ADVERTISING ??? I THINK I AM DONE WITH VODACOM.... SERVICE JUST GETS WORSE , I AM NOT IMPRESSED. I DONT WANT THE GLASSES ANYMORE ....</p>

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Replies (2)
Vodacom
Vodacom's reply21 Dec 2016, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Dec 2016, 14:31
Official

Dear Client

The matter was escalated to the store and the Regional Office for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team