6 MONTHS AND MY CONTRACT IS STILL NOT CANCELLED AND I MUST JUST KEEP PAYING

I HAVE A VODCOM NUMBERFOR 23 YEARS AND THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED!!!!!! I have made over 20 phone calls(VERY TIME CONSUMING) to Vodacom since July 2020 and I still can not cancel my contract. My contract was ending the end of August 2020 I called in July and was informed its too early to cancel and I can only cancel in August, which is what I did. I called the beginning of August and end of August to confirm the cancellation. I was advised that I will receive notification once the cancellation has been done. September 2020 I called again and advised that I am paying for services that should have been cancelled. This has gone on month after month. My query has been escalated so many times yet the contract is still not cancelled. I have received escalation reference numbers and I was also advised that I will be reimbursed by a few different agents. There has also been numerous calls that I made where I insisted on speaking to a supervisor and I was told that I can not speak to a Supervisor. I have also on numerous occassions requested a Supervisor to call me.....Hello,,,,,,I am still waiting.... I was also advised to send my complaint to *** and this I have done so many times and also NO RESPONSE. I eventually stopped my debit order as I only wish to pay the contracts that should be active. Then no one would help until I paid the full amount due, which is what I have done for the last 3 months. So I am paying R200 a month for a contract that should have been cancelled in August. I have to keep the account up to date otherwise I can't get assistance...REALLY!!!

My last few calls were, 9/10, 12/10, 19/10, 23/10/,3/11, 20/11, 2/12, 9/12, 11/12, 15/12 and I am still paying for a contract that expired in August last year that I have made it quite clear that I do not wish to take out a renewal and it should be cancelled.

My other contract expires in March - IS IT GOING TO TAKE ME 10 YEARS TO CANCEL IT.

Come on Vodacom THIS IS NOT THE WAY TO TREAT A CUSTOMER.

I WANT MY CONTRACT CANCELLED WEF 31/08/2020 like it should have been and my money back that I have to pay every month because of my main contract.

GET YOUR ACT TOGETHER VODACOM

Pauline