6 months and counting

Gateway branch lost my phone that i booked in for repairs 09.15.Only admitted to losing it 2 months later after repeated demands for answers.Replaced it a further month later with a faulty unusable model.Booked that in as well.\Repaired\" and sent back to me 3 weeks later in same unworking condition.Eventually replaced it with yet another faulty unit.All correspondence ignored.Branch manager Malcom constantly passes buck and ignores calls/emails.Advanced repair centre/escalations just as ***********.I am without a working handset for over 6 months,yet am still being billed a handset fee monthly!!!"