eK
earl K

1 reviews | Active since Jan 2015

10 May 2016, 11:24

6 Month with no cell phone and counting - Vodacom won't to help!

<p>Towards the end of last year I checked in my LG G Flex 2 for repairs at Vodacom, over 6 months later with the cell phone being in for repairs for the large majority of this time - having been returned a faulty phone about 8 times and once even recieing the inccorect phone! I get told they don't have a solution for me. They have no stock and won't be receiving stock of my phone to repace it. So I'm stuck without a phone! Vodacom has offered me the LG G4 however a contract on this phone is cheaper than what my current contract is. A long story short, I've requested for Vodacom to cancel my contract as they can't provide me with a working phone, I would like to take out a new contact and choose a new phone, not get offered some down grade and especially not an LG. I've been pushed from pillar to post, my last contact advised I'd be contacted in 48H, It's exceeded that time and still no contact. With the Vodacom Repairs center it was a similar experaince where I had to constantly follow up for feedback. Overall a consistantly shocking experiance. </p>

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Replies (1)
Vodacom
Vodacom's reply10 May 2016, 12:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team