6 Month old unresolved query + Call Centre Down

I am an extensive Data User - 3 Vodacom packages<br> Unable to view Data Balances on Web for months<br> Available sometimes on Vodacom App<br> Unable to buy additional data over Web or App (Apparently NOT MASTER ACCOUNT HOLDER) - unresolved for months. All 3 contracts registered in my personal name and paid from my personal account.<br> Can't afford out-of-bundle data rates. Can't buy additional data - only through call-centre...<br> Tried phoning 3 times today. (111 - or 082 111). On hold for a while, then couple of rings - till a voice message comes up stating: \The supplier you are trying to reach is not available at present - please try again later".<br> My entire operation comes to a halt - I am a very disgruntled RED VIP PACKAGE owner... <br> """