JT
Jole T

1 reviews | Active since Jan 2015

01 Aug 2016, 07:24

5th post regarding signal - No Signal - 72 people with the same problem, same area, no response from Vodacom.

<p>After logging a fault on the 26th of July, I again had to phone Vodacom this morning to find out why nothing is being done about the issue. The lady from customer care told me the fault was never logged and the reference number does not exist. After holding on for 10min, eventually she says they are working on it. Can't give me a reference number or a call reference number. She also tells me that the booster in my house is the problem. we have 72 people in the same area with the same problem. NO SIGNAL. The booster in my house has nothing to do with the problem. The booster doesn't work if it has no signal to boost. Also, there are 13 homes with boosters and they also have the NO SIGNAL problem. This will be my 5th post regarding signal. We are paying for a service and no service is being delivered. </p> <p>I have a list of 72 people (paying for vodacom service each month) that are experiencing the same problem in the same area. We have no signal, no internet, if you do get an incomming call it gets dropped within 30 seconds. Outgoing calls are not even worth trying. The tower close to the area is not working. We have reported this on numerous occasions. Just being ignored by Vodacom. The best excuse is that they will send out a technician. No one ever pitches. How many more people do I need to get on my list or is 72 enough to raise concern. We are paying for a service. Can't vodacom do the effort to fix the problem or upgrade the tower. S3-G1M2J-J0M80</p>

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Replies (2)
Vodacom
Vodacom's reply01 Aug 2016, 08:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Aug 2016, 12:18
Official

Dear Client.

We would like to apologise for the signal problems you have been experiencing. Your reference number is S3-G1M2J-J0M80.

Our records reflect that your query is still under investigation with our Radio Planning and Optimisation Division. The turnaround time for feedback is 14 working days from the date that your query was handed over, i.e. 2016-07-26. To effectively resolve the problem, the following may be considered:

1. Site optimization,

2. New site plan for your area; or

3. A visit to the area to gather information.

Once the investigation has been completed, a consultant from the Client Information Centre will contact you to provide feedback.

Kind regards

Vodacom Consumer Website Team