5th complain and waiting for a feedback from NCC

This is my 5th complain regarding BBZ10, and now I am awaiting on response from NCC (National Consumer Commission) on a way forward regarding this matter. <br> <br> The truth of the matter is that I won't take Z10 anymore, if it means involving the lawyers then that's the root I will take, I have submitted all required documents to NCC, now I am waiting to hear from them. <br> <br> You can't keep on giving me new phone every time the other one gives me a problem, I still have to use the phone after 24 month period, are you still gonna give me a new one after 24 month period or I have to fine some means of fixing it myself? If you can't fix it, who will?<br> <br> You really don't care about your customers, you really don't.<br>