<p>You suc****!!!!! This is the same problem I am experiencing since November 2016. We had a lady in our street who lodged a complaint on all our behalf regarding the fact that all our Vodacom services just got lost since Nov. (No Service) NO calls, sms, internet, NOTHING!!!!.<br />I lodged another complaint in January (1/ ********** 166692 and 1/52c29sqdl). I run a business from my home, and since November, I have to get in my car and drive 2km away, to call/e-mail clients... Every time I call Vodacom, the same reply: We are looking into it. Now I am asking you this: I have a legal binding contract with you to pay my account each and every month for the duration of the 24 months, but what about YOUR legal obligation to give me the service that I pay each and every month? Are you going to repay me the last 5 months payments, as I have had NO SERVICE???? Not even an offer from your side to install a booster so I can keep using my 7 (SEVEN) accounts I have with you?????? This is seriously the worse service I have ever received from you!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that we have handed your query to our Network Division who will investigate the matter and provide you with further feedback. Please accept our apology for any inconvenience caused.
Kind Regards
Dominic
Best regards,
Good Day
Kindly note that we have handed your query to our Network Division who will investigate the matter and provide you with further feedback. Please accept our apology for any inconvenience caused.
Kind Regards
Dominic
Best regards,
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