ME
Maxine E
1 reviews | Active since Jun 2020
18 Jun 2020, 08:42
5GB+5GB FREE at R159 (7 Days) - Broken
The Just 4 You "5GB+5GB FREE at R159 (7 Days)" does not last for 7 days. e.g: I loaded this yesterday and I received a message saying it will expire today. That's 1 day not 7 days.
Loaded a few times over the past week thinking it was just me using up all the data but after yesterday's notification I see the issue is also on their side.
Don't waste your money on this option. Rather go for the daily or hourly.
I'm also not going to waste more airtime to sit on hold for Data Customer Care.
You should have an email or ticketing system of some sort that does not require users to only call in order to have issues resolved.
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Replies (1)Vodacom's replyOfficial
18 Jun 2020, 09:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2020, 09:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
