1 reviews | Active since Jan 2014
5GB data ****
It seems Vodacom have resorted to ******** people in order to retain business. I thought I would give Vodacom another chance since I had cancelled my contract with them. They proposed what seemed to be a reasonable offer of a 5GB data contract for R149 P/month with a Wi-Fi router. I connected this thing twice since I received it, not even a week ago. I tried again today and no connection. 5GB gone! just like that! I then called the call centre and Maditaba from the Solutions dept. tells me I have no data. Mind you she was rather rude (what's new?) and she told me she didn't know why I had been transferred to her by the previous agent. Before that, I spoke to Mbali from the prepaid dept. who made me repeat absolutely everything. After Maditaba, I was transferred to Zulu in the retentions dept. who made a mockery of my situation and finally Chapula or Thapula who promised to have this contract cancelled. I now await cancellation and certainly hope no one else falls prey to this ****.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Thank you for your patience; our Sales division conformed that the 066 contract has been cancelled and an e-mail was sent to you as confirmation.
We once again apologise for any inconvenience caused.
Regards
Moddy
Good day
Thank you for your patience; our Sales division conformed that the 066 contract has been cancelled and an e-mail was sent to you as confirmation.
We once again apologise for any inconvenience caused.
Regards
Moddy
