LM
Lesego M

1 reviews | Active since Jan 2014

20 Nov 2017, 10:27

5GB data ****

It seems Vodacom have resorted to ******** people in order to retain business. I thought I would give Vodacom another chance since I had cancelled my contract with them. They proposed what seemed to be a reasonable offer of a 5GB data contract for R149 P/month with a Wi-Fi router. I connected this thing twice since I received it, not even a week ago. I tried again today and no connection. 5GB gone! just like that! I then called the call centre and Maditaba from the Solutions dept. tells me I have no data. Mind you she was rather rude (what's new?) and she told me she didn't know why I had been transferred to her by the previous agent. Before that, I spoke to Mbali from the prepaid dept. who made me repeat absolutely everything. After Maditaba, I was transferred to Zulu in the retentions dept. who made a mockery of my situation and finally Chapula or Thapula who promised to have this contract cancelled. I now await cancellation and certainly hope no one else falls prey to this ****.

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Replies (2)
Vodacom
Vodacom's reply20 Nov 2017, 11:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Nov 2017, 17:34
Official

Good day

Thank you for your patience; our Sales division conformed that the 066 contract has been cancelled and an e-mail was sent to you as confirmation.

We once again apologise for any inconvenience caused.

Regards

Moddy