5Gb data disappear over night!!!
<p>I've recently upgraded from the S4 to the A5. I had 7Gb of data left. As per my phones data usage I've only used around 2Gb and have updated all my apps over wifi with auto update set to wifi only. Last night when I checked my data was still around 5Gb but when I checked this morning there was less than 400Mb. How is this possible?!! I'm posting here instead of callinh them because I'm sick and tired spending my airtime to try and reach them, which takes forever only then to end up in the wrong place or talking to someone who can't help. Going into their shops is not much better and sometimes even worse. This is outrageous and unacceptable!!! I need answers and solutions.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
I received a text from vodacom explaining that my data bundle has been forfeited but as a goodwill gesture loaded 5gb to my account which will expire in 30 days.
Thank you Vodacom for the prompt response and added Data.
Give credit where it is due.
Warm regards
Johann
I received a text from vodacom explaining that my data bundle has been forfeited but as a goodwill gesture loaded 5gb to my account which will expire in 30 days.
Thank you Vodacom for the prompt response and added Data.
Give credit where it is due.
Warm regards
Johann
