LL
Liberated L

1 reviews | Active since Jun 2018

08 Feb 2020, 19:24

5GB bonus data cancellation

I bought this 5GB bonus and I thought it was a once off thing and it would deduct from my airtime. When I saw that they added it to my account and every month thiey give me that 5GB, I phoned Vodacom in Jan and I asked them to cancel this thing as I cannot afford to pay for it addaed with my contract amount. The guy I spoke to said he has done everything and I will not get this 5GB again. To my surprise again this month, on the 7th February I get an sms that my 5GB bonus data at 50% off has been activated!!!! Who activated this when I cancelled it!!!! Now I am forced to pay for this because it goes to my Vodacom contract account and is debited. Please sort this out, otherwise when my contract ends in March I am cancelling the contract-I will not allow Vodacom t o **** me of my money. I will go other trustworthy networks!!!! Vodacom... Please sort this out!

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Replies (2)
Vodacom
Vodacom's reply10 Feb 2020, 08:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply13 Feb 2020, 12:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team

Best regards,