SV
Su V

1 reviews | Active since Apr 2017

05 Apr 2017, 14:16

5G data still not received for New Contract

<p>I have taken out a new contract with vodacom last week, to date, i have not received the 5G data promised with this package. also, my airtime balance is not correct when I dial *111#. i have called the call centre 4 times, and have been in the store twice, every time i told that the system is down and they cant help me. can i please get assistance, else I will just return the phone, as it is not worth the hassle</p>

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Replies (1)
Vodacom
Vodacom's reply05 Apr 2017, 15:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team