BV
Berti V

1 reviews | Active since Nov 2022

24 Sept 2024, 14:46

***********

Day 5 no internet spoke to 2 agents and they tried to help but then come Monday and they missing in action all day I get on Monday afternoon we are waiting for an update the whole day nothing just before knock off time this agent and his name is Tourick says this. His so called Manager after assisting us on Sunday , come Monday Bonke is missing in action no where to be found not replying to emails nothing did not even call back. So now Vumatel has still not activate our line , We loosing business but Vodacom and Vumatel to give a ****e . then they have the audacity to reply to my review and say a agent will call me back up un till now no one has called we have to call in and then you get snoty *********** agents , As for Tourick and Bonke I don't have words , ***********

0
Replies (2)
Vodacom
Vodacom's reply25 Sept 2024, 08:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

BV
Berti V's update25 Sept 2024, 08:21
Reviewer Update
O shut up man Sins the last time no one has contacted us bunch of useless things . Its day 6 now you clowns that Vumatel cant activate our line