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1 reviews | Active since Mar 2017

17 Aug 2025, 13:13

***** -

A 3rd-party representative acting on your behalf made changes to my account after assuring me that I would pay less. Instead, my bill has increased by over R1000.

As soon as I noticed the incorrect charges, I immediately phoned Vodacom to have the issue rectified. The new data package was not used, as this occurred on the very first day of the month. I was promised on multiple occasions that the matter was resolved, yet it remains unresolved.

To date, I have made three calls and received two promises that management would contact me — which never happened. Despite this, I am still being told to pay the additional amount.

This is unacceptable. I request that:

The incorrect charges be reversed immediately. My account be restored to the correct package and agreed amount. Vodacom honour their commitment to call back and resolve the matter properly.

Please resolve this urgently.

0
Replies (3)
Vodacom
Vodacom's reply17 Aug 2025, 16:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
's update17 Aug 2025, 16:30
Reviewer Update
I have been promised that the matter would be resolved, yet nothing has been done. The supervisor from my call today was supposed to phone me back already — this did not happen.I will not pay for something that was cancelled in due time and lack of service from Vodacom.I am extremely disappointed in Vodacom’s service and empty promises. This issue must be resolved immediately, with the incorrect charges reversed and my account corrected without further delay.
's update19 Aug 2025, 12:19
Reviewer Update
I do not accept this so-called feedback. What an absolute failure of accountability. I am still waiting for three different supervisors to call me back, yet according to Vodacom and the third party, their “investigation” is complete and the matter is closed.This issue may be closed on Vodacom’s side, but on the customer’s side — mine — I am left paying the price for misleading promises and incorrect charges. Vodacom has failed to resolve the issue fairly, and instead expects me to carry the burden of their mistakes.Frankly, Vodacom’s handling of this matter is unacceptable.