lM
lucky M
1 reviews | Active since Mar 2016
10 Nov 2019, 18:24
0
I called Vodacom to cancel my contract and they gave me an amount that i need to pay to cancel my contract . I went to vodacom shop on 12/10/2019 and payed what is required and immediately the consultant forwarded signed cancellation form and proof of payment to cancellation department and to my surprise i am told my a contract is still active and i am told to go back to vodacom shop
What kind of incompetency is this ???????????
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Nov 2019, 08:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Nov 2019, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Nov 2019, 09:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply15 Nov 2019, 09:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team