DP
Dirk P

1 reviews | Active since Aug 2024

23 Nov 2024, 22:21

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I have been using Vodacom internet connection for almost 2 years without anuy problems whatsoever. However, in the town of Deneysville as well as Oranjeville our Vodacom internet connection has been terrible since Sunday 17 November. The matter has been reported to the Vodacom shop in Vanderbijlpark who escalated it and it was reported to Customer Care by residents of both towns. Untill today (23 Nov) there has still not been any improvement or change and no feedback from Vodacom to their customers in both towns as to when they will sort the problem. A lot of residents depends on their internet as they work from home, including myself, but Vodacom is just not interested in fixing the problem that we keep on reporting to them. I myself have complained twice on Vodacom's FB page. They requested me to do a speed test and send it to them. I have done so (downloading at 1.19Mbps on a 50Mbps line?) and send it through to them. Still no response.

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2024, 11:17
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team