50GB MI Recurring Charge

I have been charged R303 every month since June for a 50GB MI Recurring bundle that I do not remember activating.

After noticing the charges, I contacted Vodacom customer care and was told that their system shows that I activated the bundle myself. I disputed this and requested that the subscription be cancelled immediately. The consultant confirmed that it had been cancelled.

However, I am still being charged for the MI Recurring bundle to date. I have also tried cancelling it myself via USSD, but I have been unsuccessful.

This is extremely frustrating because I already contacted Vodacom and was assured that the subscription had been cancelled, yet I continue to be charged.

I would like Vodacom to investigate this matter, provide proof of when and how the subscription was activated, refund the charges made after I requested cancellation, and permanently cancellled